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How We Handle Legal Matters at prich

We keep this page current so you know exactly where you stand with your account, your data, and your access rights.

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prich How We Handle Legal Matters at prich
LEGAL CONTACT PATHS

Reach Us About Legal or Policy Questions

If you have a question about how a policy applies to your account or your region, our support channels are available for legal and compliance queries. Reach out through the method that suits you, and reference your account ID so we can look into your case without delay.

Live Chat Open the chat widget from any page on mobile or desktop. State your legal query, attach your account ID, and a support agent will connect you to the compliance queue. Responses typically come faster than email for straightforward policy questions.
Email Send your query to the address listed in your account settings under the help section. Include the subject line 'Legal Query' followed by your account ID. Expect a written response that you can keep as a record of our position.
On-Site Messaging Log into your prich account, head to the notifications area, and submit a policy request form. This routes directly to the team handling data, access, and compliance matters rather than general support. Useful when you need a formal written trail.
DATA AND ACCOUNT SECURITY

How We Protect Your Information and Account

We take a layered approach to your data. From the moment you create an account — entering your mobile number and verifying via OTP — each piece of information serves a defined purpose. Below is how we handle different aspects of your security and privacy within the platform.

Data Collection Scope We collect only what the service requires: your name, phone number, email, and wallet details for bKash, Nagad or Rocket. We do not request documents beyond what identity verification demands. Anything extra stays outside our servers.
Cookie and Session Handling Session cookies keep you logged in across page loads. Preference cookies store your language and device layout choices. We do not use tracking cookies for third-party advertising. You can clear cookies through your browser at any time.
Account Security Layers Every login from a new device triggers an OTP sent to your registered mobile number. Password resets require email confirmation plus a secondary verification step. We encrypt stored credentials so plain-text exposure is not possible on our end.
Data Retention Period We retain account data for the duration your account remains active plus a reasonable period after closure — enough to resolve disputes or meet regulatory obligations. After that window, personal records are purged from our active databases.
Requesting Changes to Your Data You can update your name, email, or wallet details from the account settings page. For changes that affect identity verification — like a new phone number — contact support with your account ID, and we will walk you through the re-verification steps.
Who to Contact for Concerns If you believe your data has been mishandled or your account accessed without your consent, reach the compliance team through live chat or email. Reference your account ID and describe the concern. We aim to acknowledge your report quickly and resolve it in writing.

Common Legal Questions From Account Holders

Below are direct answers to the legal and policy questions our support team receives most often. If your situation is not covered here, use the contact paths above to get a personal response tied to your account.

Access depends on your local law and eligible regions. We do not provide legal advice for any specific jurisdiction. You are responsible for verifying whether participation is permitted where you reside before creating or using an account.

We collect your name, mobile number, email address, and the wallet details you supply for deposits via bKash, Nagad or Rocket. Identity documents may be requested during verification. We do not gather data beyond what is needed to run your account.

Yes. Contact our compliance team through live chat or email with your account ID and a deletion request. After confirming your identity, we will close your account and begin the data-purging process according to our retention schedule.

We use session cookies to maintain your login and preference cookies to remember display settings. No third-party advertising cookies are placed. You can manage or clear all cookies via your mobile or desktop browser settings at any time.

We monitor regulatory developments. If new law restricts access from your region, we may suspend your account and notify you via registered email or on-site message. Any remaining wallet balance will be addressed per the process described in our terms.

Disputes are governed by the jurisdiction stated in our terms of service, not automatically by your residential courts. Exceptions apply where binding local consumer protection law overrides this — in that case, the relevant local forum applies.

Head to account settings and locate the wallet section. For phone number changes that affect identity verification, you will need to contact support with your account ID so the team can guide you through re-verification before the new number is linked.

We do not sell or lease your data. Sharing occurs only where legally required — for example, a valid regulatory demand — or with payment processors like bKash, Nagad, or Rocket solely to complete your transactions. No marketing data is distributed externally.

Reach the compliance team immediately via live chat or email. Provide your account ID and describe what you noticed. We will lock the account, investigate login records, and guide you through resetting credentials before restoring access.

We keep records for a limited period after closure — enough to handle potential disputes or meet any regulatory requirement. Once that window passes, personal data is removed from active systems. Exact retention depends on the governing jurisdiction's expectations.

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