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How We Protect Your Privacy at prich

Your personal information stays under your control. We collect only what we need to run your account, process bKash, Nagad or Rocket transactions, and keep your wallet secure — nothing more.

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prich How We Protect Your Privacy at prich
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about your personal data, want to request a copy of what we store, or need something corrected or removed — reach out through any of the channels below. Our team handles privacy-related requests with priority, and we aim to respond within a reasonable timeframe after verification of your identity through your registered phone number or email.

Live Chat Open the chat widget from any page on prich. Tell the agent your request relates to privacy or data access. They will escalate to the data team after confirming your account identity via your registered bKash or Nagad number.
Email Request Send your privacy query from the email address linked to your prich account. Include your username and the specific data action you need — whether that is access, correction or deletion. We process email requests in the order received.
Account Settings Log in and head to your profile section. You can update your phone number, email and personal details directly. For full data export or account deletion, submit the request through the privacy option inside settings and confirm via OTP.
DATA HANDLING STANDARDS

How We Keep Your Information Secure

Every layer of your account — from login to withdrawal — runs through encrypted connections. We do not store raw payment credentials on our servers. Here is how we approach the key areas of data stewardship so you know exactly what happens behind the scenes with your information at every stage.

Encrypted Connections

All data transmitted between your device and our platform uses SSL encryption. Whether you are depositing through Nagad on your phone or checking your balance on a desktop browser, the connection stays encrypted end to end without exception.

Cookie Management

We use functional cookies to keep you logged in and remember your preferences. No advertising trackers from third parties run on prich pages. You can delete cookies from your device settings any time — you will just need to log in again.

Account Security

Each login attempt triggers an OTP sent to your registered mobile number. If someone tries accessing your account from an unfamiliar device, we block the attempt and notify you immediately through the phone number linked to your bKash or Rocket wallet.

Data Retention

Your data stays active as long as your account is open. Once you request closure, we retain records only for the period required by applicable regulations in eligible jurisdictions, then remove everything permanently from our systems.

Payment Data Isolation

Transaction processing for bKash, Nagad and Rocket happens through their respective gateways. We store only the reference number and timestamp — never your mobile wallet PIN, password or full account credentials. The payment provider handles authentication independently.

Change Requests

You have the right to ask what data we hold, request corrections to inaccurate records, or demand deletion entirely. Submit requests through live chat or email. We verify your identity via OTP before processing any change to prevent unauthorised modifications.

Common Questions About Your Data at prich

Below are answers to the privacy questions we receive most often from account holders in Bangladesh. If your specific concern is not covered here, reach out through live chat or email and our data team will respond directly.

We collect your full name, phone number, email address and date of birth during registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference and amount. We do not ask for national ID unless verification is specifically triggered.

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with authorities if required by law in your jurisdiction. We never sell personal information to advertisers or marketing companies under any circumstances.

Log into your account and go to settings, then select the privacy option. Submit a data access request there. Alternatively, send an email from your registered address asking for a full data export. We verify your identity via OTP before releasing any records.

Yes. Submit a deletion request through account settings or contact live chat. After identity verification, we close the account and begin the data removal process. A short retention period applies for regulatory compliance in eligible regions, after which everything is permanently erased.

Your account stays in its current state unless you request closure. We do not automatically delete inactive accounts. If you want your data removed after a period of inactivity, submit a closure request through chat or email and we will process it after OTP verification.

We never store your mobile wallet PIN or password. Deposits and withdrawals route through the payment provider's own gateway. On our side, we keep only the transaction reference number, the timestamp and amount — enough to match your records, nothing that could compromise your wallet.

We use functional cookies to maintain your login session and remember language settings. No third-party advertising trackers run on our pages. Clear your browser or device cookies any time you want — the only effect is that you will need to log in again on your next visit.

We send promotional communications only if you opt in during registration or through account settings. You can turn off marketing messages at any time from your profile preferences. Transactional notifications about deposits, withdrawals and security alerts are separate and always active for your protection.

Reach our data team immediately through live chat or email. Describe your concern and include your username. We investigate reported issues with priority. If you are unsatisfied with our response, you may also raise the matter with the relevant data authority in your jurisdiction.

Access to prich depends on your local law and eligible regions. The core data protections — encryption, no third-party sales, your right to access and delete — apply universally to all account holders regardless of where they access the platform from.

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