Reference

Terms Conditions That Apply to You

These terms set out how your prich account works, what we expect from you and what you can expect from us. They cover deposits through bKash, Nagad and Rocket, how we handle your wallet balance, and the conditions under which we may limit or…

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prich Terms Conditions That Apply to You
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How to Reach Us About These Terms

If anything in these conditions is unclear, or if you believe your account has been affected by a term you did not understand, contact our support team directly. We handle terms-related queries through the same channels you use for general account help, so you will not be redirected elsewhere.

Live Chat Open the chat widget from any page on the site to raise a terms-related question. Our agents can explain specific clauses, walk you through verification steps, or escalate a dispute if your account has been restricted under these conditions.
Email Support Send a message to our support address with your account username and the clause number you need clarification on. We respond to terms queries in the order received and will confirm any account action we take in writing via the same email thread.
Mobile Wallet Disputes If a bKash, Nagad or Rocket deposit did not credit to your wallet, include the transaction ID from your mobile money app when you contact us. We cross-check with the payment provider and update your balance once the transfer is confirmed on both sides.
HOW WE HANDLE YOUR DATA

Account Security and Data Under These Terms

These terms include commitments about how we store your information, verify your identity and protect your wallet. Below are the specific practices we follow so you know exactly what happens behind the scenes when you use the platform.

Data Storage

Your personal details and transaction records are stored on encrypted servers. We retain account data for the period required by applicable regulations in the jurisdictions where we operate, after which it is securely deleted unless you request earlier removal.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference and track session activity for security monitoring. You can clear cookies from your browser settings at any time, though this will log you out and reset saved preferences.

Identity Verification

Before your first withdrawal, we ask for a photo of a government-issued ID and a selfie. This one-time step protects your wallet from unauthorised access and satisfies the know-your-customer process outlined in these terms.

Account Closure Requests

You can ask us to close your account at any time through live chat or email. We process closure within a reasonable period, return any verified balance to your last-used payment method — bKash, Nagad or Rocket — and confirm completion in writing.

Retention Period

Transaction logs linked to your account are kept for the minimum period our operating jurisdictions require. Once that window passes, logs are anonymised. You may request a copy of your data at any point while your account remains open.

Requesting Changes

If your registered name, phone number or payment method changes, update them through account settings or contact support with proof. We verify the change against your existing ID on file before applying it, which keeps your wallet secure from social-engineering attempts.

Common Questions About These Terms

Below are real questions we receive from account holders about how these conditions affect day-to-day use. Each answer points to the specific part of the process involved so you can act on it immediately.

Access depends on your local law and eligible regions. We do not restrict by city within Bangladesh, but if regulations in your area change, your access may be adjusted. We notify affected accounts directly when this happens.

No. These terms allow one account per person. If we find duplicate registrations linked to the same identity or device, we may close the additional accounts and consolidate any remaining balance into the original after verification.

Check your bKash transaction history for a confirmed debit. Then contact support with the transaction ID. We reconcile with the payment provider and credit your wallet once both sides confirm the transfer cleared.

Our terms require identity verification to protect your funds. You submit a government-issued ID photo and a selfie once. After approval, future withdrawals to your Nagad, bKash or Rocket account process without repeating the step.

Withdrawals normally go back to the same method used for your most recent deposit. If you need to change — for example switching from Rocket to Nagad — contact support with proof of ownership for the new account before we redirect funds.

We send a notification to your registered email or phone number before material changes take effect. Continuing to use the platform after that notification counts as acceptance. You can also check the date stamp at the bottom of this page.

Using automated software, opening multiple accounts, colluding with other users, or attempting to manipulate game outcomes are all breaches. If we suspect any of these, we suspend the account and investigate before deciding on a permanent action.

Yes. While your account is open, send a data-access request through live chat or email. We compile your personal details, transaction logs and verification records into a downloadable file and share it within a reasonable timeframe.

Contact support via live chat or email and request closure. We verify your identity, return any cleared balance to your last-used payment method, and confirm the closure in writing. Closed accounts cannot be reopened — you would need to register again.

We do not charge account-maintenance fees. Transaction fees depend on your mobile money provider — bKash, Nagad and Rocket each set their own sending charges. Any platform-side fee, if introduced, would be communicated before it takes effect under the update process described above.

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